CPRS Job Listing
Assistant Parks Manager
Under general direction, the Asst. Parks Manager provides supervision and management over all aspects of use and execution of Parks Reservation management systems, managing additional services via leases, contracts and partnership agreements and functions as the secondary public information and community outreach for the General Services Agency Parks Department.
The ideal candidate will have a strong customer service background, possess a bachelor’s degree in Hospitality and Tourism, Parks and Recreation, or similar field and have three (3) or more years of recent park management experience. The successful candidate will have the ability to communicate effectively verbally, and in writing, including demonstration of conflict management skills while working collaboratively with internal and external customers to deliver Department mission objectives. The candidate will also have recent social media and marketing experience.
Duties may include but are not limited to the following:
- Plans, organizes, coordinates and supervises/manages the activities of administrative, technical or operations staff within the unit.
- Serves as the Lease Manager to oversee all aspects of minor leases for the Parks Department.
- Assists with analysis, prepares budgets for assigned program areas.
- Represents the agency or department in developing, negotiating and monitoring contracts and contractor performance.
- Manages operations of two special assessment districts.
- Train staff and assist in presenting informational sessions to agency/department staff and staff from other agencies and departments.
- Works independently and with partners to identify grant opportunities and develop grant submission material for a wide range of park mission-based improvements.
- Serves as the lead for Commercial Activity Permits and Special Use Permits, including commercial film permits and all group facility permits.
- Leads website, reservation and social media messaging to ensure consistent, effective messaging within department policy and leads department on all call center, park email and all public information requests.
- Confers with managers on policy matters and work problems; interprets policies and procedures, including developing and implementing policies for ranger and maintenance staff related to reservation management needs and developing annual suggestion to park Rent and fee schedule.
- Develops and executes marketing strategies for community centers, film permit and other recreation and revenue generating programs.
- Set up and make enhancements to automated systems including taking lead responsibility and oversight in transition to a new reservation management program, as well as organizing and providing system training to parks staff.
- Designs effective work processes and monitors performance outcomes.
- Develop customer service level protocols and manages execution through staff, accounting and contracted services.
- Serves as the lead for Parks in developing participation and action with respect to volunteer and outreach days.
- Manages additional recreation services via lease, contracts or partnership agreements.
- Analyzes use trends and customer desires, as well as anticipates industry changes and ensures rates and policies as kept current, efficient, cost effective and locally achievable.
- Represents the County and agency/department in contacts with other governmental agencies or departments and the public; develops and maintains partnerships with nonprofits and other agencies to effectively deliver Department mission objectives.
- May serve as a liaison to technical, operations, or administrative staff to analyze new legislation, work methods or reporting requirements.
- Performs other duties as required.
Some administrative support, supervision or management, or specific operations or technical experience which has led to the acquisition of the required knowledge, skills and abilities.
The required knowledge, skills, and abilities may also be obtained by:
- A bachelor’s degree in Hospitality and Tourism, Parks and Recreation, or similar field, AND
- Three (3) or more years of recent park management experience
NECESSARY SPECIAL REQUIREMENT
- Excellent written communication as demonstrated in the completion of the supplemental questions
- Strong Customer Service experience, including demonstrated use of Conflict Resolution and de-escalation techniques
- Recent Experience with the following:
- Social media and Marketing experience
- Developing Rates and Fees for a Park System
DESIRED
- Five (5) or more years of experience and education in Parks Management
- Bachelor's degree in Hospitality and Tourism, Parks and Recreation, or similar field
- Experience overseeing an automated Parks Reservation Management System
KNOWLEDGE, SKILLS, and ABILITIES
Considerable to thorough knowledge of:
- Principles of supervision and management;
- Principles and techniques of budgetary preparation and analysis;
- Principles of fiscal management and internal controls;
- Principles of organization and staffing to ensure service delivery;
- Application of office automation of systems to better business processes;
- Marketing of services both internal and external to the County;
- Public relations.
Working ability to:
- Analyze administrative and organizational problems and provide solutions;
- Prepare a variety of reports and recommendations;
- Communicate effectively and concisely in an oral and written manner;
- Plan, organize, and supervise the work of others;
- Develop and present training programs for agency/department staff and others;
- Analyze legislation and apply requirements to business processes.