CPRS Job Listing
Community Services Coordinator - Neighborhood Services (Bilingual)
The City of Anaheim Community Services Department is seeking a motivated, energetic and collaborative Community Services Coordinator to work with and support Anaheim's neighborhoods. The City's Neighborhood Services section serves as a "single point of contact" for residents while facilitating a city-wide effort to improve the "livability" of Anaheim neighborhoods. Neighborhood Services enables residents to assist themselves through the creation of partnerships between the City and other community-wide resources.
Candidates must possess responsible experience in community relations, public administration, community organizing, or related field. Ability to communicate concisely and clearly in both Spanish and English, orally and in writing is required. Ideal candidates will possess a Bachelor's degree, education, or training related to community relations, public administration, community organizing, sociology or related field. Experience with community outreach and neighborhood engagement is also highly desirable.
The mission of the Community Services Department is to enrich individuals, families, and the community through the provision of services, facilities, and programs which improve the quality of life in Anaheim.
The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.
- Facilitate a City Inter-Departmental District Team for the Neighborhood Improvement Program; identify issues and opportunities for improving neighborhoods; administer comprehensive neighborhood development programs.
- Collaborate with City staff, residents, property owners, education personnel and other stakeholders to provide a wide range of services to residents; organize residents; coordinate neighborhood or community meetings and assist with the actions of these groups.
- Plan, implement, and schedule special events and activities relating to the neighborhood district to which assigned; provide feedback and recommendations concerning neighborhood improvement opportunities and funding.
- Maintain effective communication and working relationships with patrons, participants, clients, co-workers, residents, community stakeholders, City Department representatives, and outside agencies.
- Recommend and assist in implementing goals and objectives within assigned area including neighborhood improvement and department needs.
- Respond to public inquiries and requests; investigate complaints and recommend corrective action as necessary.
- Evaluate operations and activities of assigned responsibilities; recommend improvements and modifications; recommend programs and services for implementation; prepare various reports on operations and activities.
- Participate in program budget preparation and administration; prepare cost estimates for budget recommendations; submit justifications for assigned events and programs; monitor and control expenditures; order and maintain supplies and equipment.
- Maintain activity and progress records; conduct research and prepare reports; attend staff meetings; may attend regional workshops and conferences.
- Promote safety awareness and ongoing safety inspection of equipment and facilities; monitor follow-up maintenance and repair; instill employee safety practices that prevent injuries to staff and patrons and protect City property from damage.
- Develop and prepare publicity material including news releases, flyers, pamphlets, brochures, and presentations; perform public relations work including public speaking within the community and with community groups pertaining to specific programs, events, and special activities.
- Lead and facilitate community events, meetings, and group discussions.
- Coordinate special events and projects, sometimes in collaboration with multiple outside agencies, community groups, and/or service providers.
- Perform related duties and responsibilities as required.
Education and Experience:
Responsible experience in community relations, public administration, community organizing, or related field. Ability to communicate concisely and clearly in both Spanish and English, orally and in writing is required.
Principles and practices of neighborhood problem solving issues and techniques; City, department, division policies and procedures; application of policies and procedures within assigned area; methods and techniques used in marketing and promotion; modern office procedures; field-related software applications; procedures and techniques of budgeting; business letter writing and basic report preparation; principles and procedures of record keeping and data collection.
Lead and facilitate group discussion and achieve measurable results; coordinate neighborhood meetings; work with community groups; interpret and explain City services; communicate clearly, concisely, and effectively in English and Spanish orally and in writing; establish effective working relationships and conduct appropriate follow up with City staff, residents, property owners and others contacted in the course of work; maintain effective interpersonal communication skills; plan, organize and prioritize tasks; lead, motivate and guide youth participants; prepare and administer a budget; train staff and volunteers; communicate effectively with participants and their families, school administrators, law enforcement personnel, social service agencies, religious community, supervisors, and members of the public; maintain effective communication in hostile environments; use effective conflict resolution and mediation techniques; develop program procedures and operating instructions for volunteers and participants; attend pertinent training and develop training for co-workers.
Possession of a valid California Driver's License by date of appointment. Some positions require maintaining current CPR and First Aid certificates. State law mandates that all public employees having direct contact with minors must be fingerprinted as a condition of employment.
To apply, please click the following link: https://www.governmentjobs.com/careers/anaheim/jobs/3356492/community-services-coordinator-neighborhood-services-bilingual
Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Friday, January 14, 2022 at 5:00PM. Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.
The selection process will consist of a minimum of skills examination and oral interview.
The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City.
Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application.
The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.
Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.
Equal Opportunity Employer